Legal
Terms and Conditions
Last updated: 6 August 2026
These Terms and Conditions apply to the Noknok Studios website and to services supplied by Noknok Studios Pty Ltd (ABN 53 653 256 547, ACN 653 256 547).
In these terms, Noknok, we, us and our mean Noknok Studios Pty Ltd. You and your mean the person or organisation using our website or buying our services.
1. Your agreement with us
Your agreement consists of these terms and the proposal, quote, order, invoice or other written document that describes the work, price and payment terms. We call that document the Project Details.
The Project Details take priority if there is a conflict. You accept the agreement when you approve the Project Details, pay an amount requested to begin, or instruct us to start after receiving them.
Website prices, offers and availability may change before an agreement is accepted. Once accepted, the Project Details apply to that project.
2. Using our website
You may use our website for lawful personal and business purposes. You must not interfere with its operation or security, attempt unauthorised access, submit malicious material, or copy substantial parts of it for commercial use without permission.
Unless stated otherwise, we own or license the website content, branding, design and code. We are not responsible for third-party websites linked from our website.
3. Scope and changes
We will provide the work described in the Project Details. Anything not included is outside the scope.
We may use established systems, reusable foundations and production methods. The project-specific structure, content and visual treatment will be developed for the agreed brief.
A request that changes the purpose, structure, content volume, visual direction, platform, integrations or functionality may affect the price and timing. We will explain and price additional work before starting it.
Third-party subscriptions, licences, transaction fees, advertising and services supplied by others are not included unless stated in the Project Details.
4. Your responsibilities
You agree to:
- provide accurate, complete and timely information;
- nominate someone authorised to make decisions;
- provide the content, access and approvals reasonably needed;
- give clear, consolidated feedback;
- check all content, claims, prices, contact details, links and legal wording before approval;
- keep accounts and login details secure; and
- use the completed work lawfully.
You confirm that you have permission to provide and use all material you give us. You remain responsible for your business claims, products, services, privacy practices and published content.
A delay in information, access, feedback or approval may move the delivery dates by a reasonable period.
5. Prices and payment
Prices are in Australian dollars. GST will only be added where it lawfully applies and is shown in the Project Details or invoice.
The Project Details will state the price, deposit, payment schedule and any agreed third-party costs. A deposit forms part of the total price unless stated otherwise.
Invoices are due by the date shown. We may pause work while an undisputed invoice is overdue and may require cleared payment before launch, handover or transfer.
We will not begin separately chargeable work without first telling you the price or basis of charge.
6. Refundable deposits
Where the Project Details include our refundable-deposit offer:
- you may request a full refund after receiving the first working version and before we begin the first revision; or
- after the first revision is delivered, you may request a full refund within seven calendar days.
After that period, the deposit is no longer refundable under the offer.
Send the request through the contact form from the email address used for the project, or through the agreed project channel. An approved refund will be returned to the original payment method. Processing times imposed by banks or payment providers are outside our control.
If the deposit is refunded, the project ends and you must not use, copy, publish, adapt or develop from the work or project material we supplied.
This offer is additional to any rights that cannot be excluded by law.
7. Timing, feedback and approval
An advertised or agreed production period starts only when:
- the deposit has been paid;
- the scope has been confirmed;
- you have provided the required information, content and access; and
- we have confirmed that production has started.
Where the Project Details include the relevant delivery promise, we will provide the first working version within three working days and the first revision within two business days after receiving one clear, consolidated round of feedback.
Reasonable refinements within the agreed brief are available for 30 days from delivery of the first working version where this is included in the Project Details. New pages, major content additions, a new visual direction, integrations or functionality may be quoted separately.
A business or working day means Monday to Friday, excluding public holidays in Victoria, Australia.
Delivery dates move by a reasonable period where work is delayed by missing information, changed requirements, third-party systems or circumstances outside our reasonable control.
You approve the work when you confirm approval in writing or take another action identified as approval in the Project Details. Any remaining balance is then payable as stated in the Project Details and before launch or final handover.
If we receive no response for 30 days, we may pause the project. We may close it after written notice and a reasonable final opportunity to respond. Reopening it may require a new production date and a separate quote.
8. Ownership
Until full payment is received, project ownership remains with us, except for material you already owned.
After full payment, you own the project-specific completed website and the approved original copy and design created for it. We will provide the files or access stated in the Project Details so the completed website can be operated and moved to another provider.
We or the relevant third party retain ownership of reusable tools, methods, templates, systems, generic code, libraries, third-party software, fonts, stock material, unused concepts and working drafts.
Where retained Noknok material is built into the paid completed website, you may use it permanently as part of that website and for its reasonable maintenance or migration.
You retain ownership of material you supply and give us permission to use and adapt it as reasonably needed to provide the work.
9. Third-party services and ongoing support
Websites may rely on third-party hosting, domains, software, plugins, fonts, images, analytics, payments and integrations. Their own terms, licences, availability and charges apply.
We will tell you about known ongoing third-party costs before committing you to them. We are not responsible for a provider’s outage, security incident, price change, discontinued feature or account decision unless caused by our failure to use reasonable care and skill within our scope.
Your domain should remain registered to your business under an account you control. You are responsible for renewals, recovery details and account security.
An initial hosting or support period ends at the stated time unless you accept an ongoing service. A monthly service renews monthly until cancelled. An annual service is prepaid for 12 months and only renews with further agreement. Cancellation takes effect at the end of the current paid period, and fees already paid are not refundable for unused time unless the Project Details or the law say otherwise.
When hosting or support ends, the related monitoring, backups, updates, protection, changes and assistance also end. You may move a fully paid website to another provider. Migration is your responsibility unless included in the Project Details. We may delete hosted copies and backups after a reasonable transition period.
10. Confidentiality and privacy
Each party must take reasonable care of the other’s non-public business, technical and project information and use it only for the agreement. This does not apply to information that is public, lawfully known, independently developed or required to be disclosed by law.
Our handling of personal information is described in our Privacy Policy.
If we host or support a website that collects personal information for you, you remain responsible for what it collects, why it is collected, the privacy information given to users and any consent required by law.
11. Service standards and outcomes
We will provide the services with due care and skill and in line with the Project Details.
Unless a specific measurable result is included, we do not promise a particular search ranking, traffic level, number of enquiries, sales result or revenue outcome. We also do not promise uninterrupted operation or compatibility with every device, browser or future software version.
Tell us promptly about a defect in work within our responsibility and give us a reasonable opportunity to investigate and correct it.
12. Consumer rights and liability
Nothing in these terms excludes, restricts or changes a right, guarantee or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law and any mandatory rights that apply in New Zealand.
To the extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the agreement was made. We are not responsible for loss caused by inaccurate information you supplied, unauthorised changes outside our control, a failure to maintain your account or domain, or a third-party event we did not cause.
Where the law allows a remedy for a service failure to be limited, our liability may be limited to supplying the affected service again or paying the reasonable cost of having it supplied again.
13. Suspension and ending an agreement
We may suspend work or a service where an undisputed invoice is overdue, necessary access or instructions are not provided, the website is used unlawfully, or continuing would create a material security or legal risk. Where practical, we will explain the issue and give you a reasonable opportunity to fix it.
Either party may end an agreement if the other commits a material breach and does not fix it within a reasonable period after written notice. You must pay for work properly supplied and approved non-cancellable costs up to the end date. Any applicable refund rights continue to apply.
Neither party is responsible for delay caused by an event outside its reasonable control. The affected party must give notice and take reasonable steps to reduce the effect.
14. Disputes and governing law
If a problem arises, each party will first try to resolve it through direct discussion. This does not prevent either party from seeking urgent relief, recovering an undisputed debt, or using a regulator or tribunal process available by law.
The agreement is governed by the laws of Victoria, Australia, subject to any mandatory rights that apply elsewhere.
If part of the agreement is invalid or unenforceable, the remaining parts continue. A failure to enforce a right does not waive it.
Updates to these terms apply to future agreements and website use. They do not change an existing agreement unless both parties agree or the law requires it.
Contact
Noknok Studios Pty Ltd
ABN 53 653 256 547
ACN 653 256 547
Doncaster East VIC 3109, Australia
Contact us