Legal

Privacy Policy

Last updated: 6 August 2026

Noknok Studios Pty Ltd (ABN 53 653 256 547, ACN 653 256 547), referred to as Noknok, we, us or our, is based in Doncaster East, Victoria, Australia.

This policy explains how we handle personal information when you visit our website, contact us or use our services. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. We also follow the New Zealand Privacy Act 2020 where it applies.

What we collect

Depending on how you deal with us, we may collect:

your name, contact details, role and business details;
information about your business, website, audience and requirements;
project briefs, content, feedback, approvals and correspondence;
billing, invoice and transaction information;
website, account and technical access needed to provide our services;
support requests and security records; and
technical information such as your IP address, browser, device, pages viewed and referring website.

When we host or support a client website, we may also have access to information submitted through that website. We only access it where reasonably needed to provide the agreed service.

Please do not send sensitive personal information unless we have agreed that it is necessary.

How we collect information

We usually collect information directly from you through our website, email, meetings, project systems, support channels and payment processes.

We may also receive relevant information from someone in your organisation, a person who refers you, publicly available business sources, or a service provider involved in our work.

Our website may collect technical information automatically through cookies, analytics and security tools.

How we use information

We use personal information to:

respond to enquiries and prepare proposals;
plan, create, deliver and support our work;
manage projects, accounts, invoices and payments;
operate, secure and improve our website and services;
communicate about work, service changes and security issues; and
meet legal, tax, insurance and record-keeping obligations.

Where you pay online, the payment provider handles your payment details. We receive transaction records but do not store complete card details.

We do not sell personal information. We may send business updates or marketing where permitted by law. You can unsubscribe at any time.

We may share personal information where reasonably needed with:

people working for or with Noknok on an enquiry or project;
providers of hosting, domains, email, cloud storage, project management, payments, accounting, analytics, security, backups and technical support;
professional advisers, insurers and regulators; and
other parties where required or authorised by law.

Where we handle information through a client’s website, the client remains responsible for what that website collects, why it is collected and the privacy information provided to its users.

Overseas handling

Some service providers may store or process information outside Australia or New Zealand. We take reasonable steps to use providers and arrangements that protect information appropriately where privacy law requires us to do so.

Cookies and analytics

We may use cookies and similar technologies to operate and secure our website, remember choices and understand how the website is used.

You can control cookies through your browser settings. Blocking some cookies may affect how the website works.

Security and retention

We take reasonable technical and organisational steps to protect personal information from loss, misuse and unauthorised access, change or disclosure. No internet service is completely secure.

We keep information only for as long as reasonably needed for the purpose for which it was collected, to provide ongoing services, resolve disputes, or meet legal and record-keeping obligations. We then delete, de-identify or securely dispose of it where reasonably practicable.

Access and correction

You may ask to access or correct personal information we hold about you. You may also ask us to delete it where we no longer need or have a lawful reason to keep it.

We may need to verify your identity. The law may allow or require us to refuse a request or retain certain records. We will explain this where permitted.

Privacy concerns and complaints

Send privacy questions, requests or complaints to our Privacy Officer through the contact form, choosing “Privacy request” as the enquiry type.

We will review the matter and respond within a reasonable period. If it is not resolved, you may be able to contact the Office of the Australian Information Commissioner or the Office of the Privacy Commissioner in New Zealand, depending on which law applies.

If a privacy or security incident occurs, we will assess it, take reasonable steps to contain it and make any notification required by law.

Changes to this policy

We may update this policy when our services, systems or legal obligations change. The current version will be published on our website with its last updated date.

Contact

Noknok Studios Pty Ltd
ABN 53 653 256 547
ACN 653 256 547
Doncaster East VIC 3109, Australia
Contact us